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Contact information service / support



External support

Please include support@nextron.no as CC if you send a support e-mail directly to the manufacturer, so that we can follow up the inquiry

Returns

To request a RMA for components and systems, choose via the buttons below. You will then come to a form that you will need to fill out and send to us.

RMA form PC / Server

RMA form component

Service / Warranty

5 year warranty
We provide a 5-year warranty on all complete systems. The warranty covers everything that happends in this time period, that's not concluded as human error. Batteries are covered by a 2 year warranty. Desktop and Cloudstorage hard drives are covered by the manufacturers warranty.

Cross-shipment
We will ship out replacements parts the same day we recieve the RMA. This is suited for you with your own technical department that can change i.e. a hard drive or a power supply. If a replacement part is not wanted, the system must be shipped to Nextron's locale in Oslo for service.

Replacement parts
Nextron offers replacement parts such as power supplies, hard drives, motherboards etc. at favorable prices. For those of you with technical competance, this is the absolutely fastest response time.

Free support
Support via email and phone is free for the entirety of the systems lifetime. The support is provided by our own qualified technicians.

Extended service

På stedet service – Oslo – 8/5 – neste dag
For kunde i Oslo området tilbyr vi på stedet service 8/5
– senest påbegynt service neste dag.
Pris: 2 % av hardware pris per år.

På stedet service – Oslo – 8/5 – 4 timers responstid
For kunde i Oslo området tilbyr vi på stedet service 8/5
– 4 timers responstid.
Pris: 4 % av hardware pris per år.

På stedet service – 8/5 – Norge – neste dag
I samarbeid med partner tilbyr vi 8/5 service alle steder i Norge
– senest påbegynt service neste dag.
Pris: 4 % av hardware pris per år.

På stedet service – 8/5 – Norge – 4 timers responstid
I samarbeid med partner tilbyr vi 8/5 service alle steder i Norge
– 4 timers responstid.
Pris: 6 % av hardware pris per år.

På stedet service – 24/7 – Norge – 4 timers responstid
Vi tilbyr 24/7 service i de største byene i Norge.
– 4 timers responstid.
Pris: 8 % av hardware pris per år.

Global Service Network

På stedet service over hele verden.
I samarbeid med Pyramid Global Service tilbyr vi profesjonell på-stedet service over store deler av kloden.

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